Contact Us
Customer Service
form below or try any of the following methods:
Email – folasadeolushanu@gmail.com
Phone –
Submit a Request
Frequently Asked Questions
What are the shipping cost?
Our shipping costs vary based on several factors, including the total weight of your order, your delivery location, and the shipping method you choose.
How long will it take for my order to arrive?
The delivery time for your order depends on several factors, including your location, the shipping method you choose, and the availability of the items. Here is a general guide to our delivery times:
- Within City Limits: 1-2 business days.
- Inter-City (within the same state): 2-4 business days.
- Inter-State: 3-5 business days.
Can my delivery address differ from my billing address?
Yes, your delivery address can differ from your billing address. When placing your order, you will have the option to enter separate addresses for billing and shipping.
What can I do in case my order arrives later than expected?
If your order is late, please follow these steps:
- Check Order Status: Log in to your account to view the latest order and tracking updates.
- Verify Shipping Times: Ensure the estimated delivery time has passed.
- Contact the Carrier: Use your tracking number to get updates from the shipping carrier.
- Look for Delays: Check for any public announcements about delays from the carrier.
- Contact Us: If you still need help, reach out to our customer service with your order number.
We’ll assist you in resolving the issue, whether it’s providing an updated delivery estimate, a refund, or reshipping your order.
Will I have to pay custom or import charges for my order?
Yes, you may have to pay customs or import charges for your order. These charges vary based on the destination country’s regulations.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by a receipt.
How do I initiate a return?
To initiate a return, contact our customer service team with your order number and reason for return. They will provide further instructions.
Will I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
How long does it take to process a return?
Once we receive the returned item, we typically process returns within 5-7 business days. Refunds will be issued to the original payment method.
Can I exchange an item?
Yes, exchanges are possible if the item is in stock. Contact customer service to arrange an exchange. If the item is unavailable, a refund will be issued.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Is it safe to use my credit card on your website?
Yes, our website uses secure encryption technology (SSL) to protect your payment information during transmission.
When will I be charged for my order?
Your payment method will be charged immediately upon completing your purchase at checkout.
Can I use multiple payment methods for a single order?
No, we currently only accept one payment method per order. Please choose your preferred payment option at checkout.
Why was my payment declined?
Payments can be declined for various reasons, including incorrect card details, insufficient funds, expired cards, or issues flagged by your bank. Verify your information and try again or contact your bank for assistance.
How do I determine the quantity of raw food items to purchase?
Our product descriptions provide approximate weights or quantities per package. Consider your needs and usage to select the appropriate quantity.
What measurements should I consider when choosing the amount of product to order?
Factors such as weight, volume, or number of pieces per package are important considerations when determining the quantity of raw food to order.
Are the weights or quantities of your raw food items accurate?
We strive to provide accurate weights and quantities for our raw food items. However, due to natural variations, actual weights may slightly differ.
How can I adjust the quantity of raw food items based on my cooking needs or preferences?
You can adjust the quantity of raw food items based on your cooking requirements, family size, or meal plans. Our customer service team can also provide guidance if needed.
Do you offer assistance in determining the appropriate quantity of raw food for specific recipes or dietary needs?
Yes, our customer service team can assist you in selecting the right quantity of raw food items for specific recipes, dietary preferences, or meal plans. Contact us for personalized assistance.
Welcome to our online Nigeria foodstuff store. We are a family-owned business based in Dagenham, UK, and we have been selling high-quality Nigerian foodstuff for over 2 decades. Our selection includes staples such as beans, garri, yam, palm oil, and dried fish from top local producers.
We are committed to providing our customers with the freshest and most delicious foodstuffs possible, and our prices are always competitive. We take pride in our exeptional customer serviceand promt delivery, so you can be rest assured that your order will arrive on time and in perfect condition. Thank you for choosing us!
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